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Terms and Conditions

"Sugarlite – Double Money Back Guarantee" Program ("The Offer / this Offer")

  • “Sugarlite” a renowned brand from the house of “Zydus Wellness Products Limited” (“ZWPL”) offers a Double Money Back Guarantee offer to its Consumers. This Offer shall be valid on the purchase of Sugarlite 500 g Pack (Pouch or Jar or Both) (“Sugarlite/ the Product”) between 3rd October’19 to 31st December’19 (both days inclusive) (“Offer Period”). The application for refund should be applied on or before 31st Dec’19. The date of dispatch of courier shall be taken as the application date. Under this Double Money Back Guarantee offer, a consumer who has purchased Sugarlite during the Offer Period, needs to apply for refund within 20 days from the date of Purchase (and not later than such date and within the offer period i.e by 31st December’19) and claim double the money being paid by Consumer for Sugarlite towards refund, if they are not satisfied with the Product.
  • The refund of Double Money back is applicable for 1 Unit of Sugarlite only. Incase of Multiple units purchased by the consumer, the Double refund will be applicable for 1 Unit only and for the remaining units, the actual invoice amount shall be refunded, provided the remaining packs of the Products are sealed/unopened/unused.
  • If consumer is not satisfied with Sugarlite purchased during the Offer Period, and wants to avail this Offer, the consumer will have to send the below mentioned documents to “Consumer Care Manager - Sugarlite, Zydus Wellness Products Limited, Sigma Commerce Zone, Ambli Bopal Road, Near ISKCON Temple – SG Highway, Ahmedabad – 380015".
    • Original empty Pack of Sugarlite
    • Original Valid Retailer Bill/invoice with GST, issued at the time of purchase of the Product;
    • Photocopy of Valid Government ID Proof (E.g Driving License,Voters ID) of the Consumer, self-attested;
    • Cancelled Cheque of the bank account where in the amount needs to be remitted/credited;
    • Feedback Form filled in along with signature of the Consumer. Feedback form can be downloaded from “Sugarlite.com/doublemoneybackguarantee” website.
  • On receipt of the above documents, a verification call through phone or in person will be made to proof check and validate. Such verification will be conducted by ZWPL as part of its Audit procedure. In case the verification fails, the consumer’s eligibility will be denied for this Offer. The reason for such denial will be communicated to the consumer. In case the consumer is able to rectify the reason within the Offer Period, then benefits under this Offer may be extended to such consumer at the sole discretion of ZWPL.
  • The consumer shall not be entitled to avail this Offer in any of the following conditions:
    • Documents mentioned in clause 3 are received at the address mentioned therein, after 10th January 2020;
    • If submitted empty pack is not found to be Sugarlite Pouch or Jar;
    • If the Retailer Bill or Government ID proof or Cancelled Cheque or Feedback Form, is not valid;
    • If any of the above mentioned documents (clause 3) not provided;
    • If the reason for dissatisfaction is found to be mishandling / misuse of the Product beyond its nature. Improper Storage, Exposure to Moisture, Water, temperature or other such environmental conditions.
    • On receipt of refund claims from the same address and / or same person more than once.
    • If the Consumer is found to be Retailer or Wholesaler or any form of trader involved in direct transactions with “ZWPL” or its distributors/ Sub Stockist or Super-stockist or found to be an employee or family members of employee from the Zydus Group.
  • The consumer has to ensure the above documents are sent by post or courier to the mailing address provided above. ZWPL shall pay Rs.20 (Rupees Twenty only) towards a valid claim as part of courier / post charges for mailing the documents, such amount shall be included in the amount of the claim.
  • The Offer is open and valid only for the Customers, permanently residing in India, and above the age of 18 years as on the start date of this offer.
  • ZWPL reserves the absolute right to amend, change, modify, cancel, update or withdraw this “Double Money Back Guarantee Program” at any time without notice. Upon such premature suspension, inconvenience, cessation, withdrawal, termination or closure of the Offer, no person including the Consumer shall be entitled to claim loss of any kind, direct or indirect or consequential loss or damage, whatsoever against ZWPL
  • Consumers are advised to regularly check the details of the Offer at “Sugarlite.com”, website.
  • Upon applying for the refund under this Offer, the Customer unconditionally agrees to be bound by these Terms and Conditions including any modifications, alterations or updates.
  • ZWPL reserves the absolute right, in its sole discretion, to disqualify any consumer who tampers or attempts to tamper with the deals/ offers or violates these Terms and Conditions or acts in a disruptive manner.
  • If ZWPL has suspicion or knowledge, that any consumer has been/is involved in any fraudulent or illegal activity directly or indirectly and/or is using the product for illegal purposes, then ZWPL reserves the right to disqualify such Consumer.
  • ZWPL shall not be liable to the Consumer for any loss or damage due to Act of God, Governmental actions, force majeure circumstances, or any other reason beyond its control, and shall not be liable to pay any monetary compensation or otherwise for the same. In all such cases, decision of ZWPL shall be final.
  • Consumer is not bound in any manner to participate in this Offer. Any participation by the Consumer shall be voluntary and Consumer agrees to avail the Offer at his/her sole risk and consequences.
  • ZWPL will use best efforts to ensure that the Offer is provided as described, but in the event of dispute, the liability of ZWPL shall be limited to twice the amount payable as refund in case of purchase of 1 Unit of the Product. Incase of Multiple units of the Products purchased by the Consumer, the Double refund will be applicable for 1 Unit of Product and for the remaining units, the actual invoice amount shall be refunded, provided such remaining packs are sealed/ unopened/unused condition.
  • ZWPL makes no representation or warranty of any kind whatsoever, whether expressed or implied, including, but not limited to, meeting of consumer’s aspirations, timeliness, security of the Offer and/or any delay or failure to avail the Offer including due to technical or network problems or any other reasons. To the extent Consumer choose to avail this Offer, Consumer to do so at his/her own initiative and Consumer shall remain responsible for compliance with the Terms and Conditions herein. Consumer agrees not to hold ZWPL, its officers, directors, employees, affiliates, and agents or representatives liable for any direct, indirect, incidental, special, punitive or consequential damages, including loss of profits, incurred by consumer or any participant or third party, in connection with the Offer or arising otherwise
  • Consumer hereby agrees to indemnify and keep ZWPL and “Sugarlite” harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorneys fee) that may be suffered by ZWPL as a consequence of (i) violation of terms of this Policy ; (ii) violation of applicable laws; (iii) any action or inaction resulting in willful misconduct or negligence on the part of Customer.
  • ZWPL does not hereby warrant that the Zydus Wellness Consumer Centre will run concurrently and error free during and/or after the Offer and “Zydus Wellness Products Limited” shall not be directly liable for issues related to technical and/or human error whatsoever. However, ZWPL shall work towards the best interest of the Consumer.
  • For any dispute under this Offer, decision of ZWPL shall be final and binding. This “Double Money Back Guarantee” program is subject to the laws of India and all disputes arising hereunder shall be subject to the jurisdiction of courts, tribunals or any other applicable forum at Mumbai only.
  • For any queries and details about the Offer, kindly call our consumer care at toll free number 18001206868.
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